RETURNS & EXCHANGE

Returns & Exchange Policy

To make a return and/or exchange, please read the policy and follow the instructions below. Please include the original order invoice, if possible, in your shipment.

  • Merchandise must be shipped back within 14 days of receiving your purchase.

  • Merchandise must have tags still attached, be unworn, unwashed, scent free (no perfume, no smoke, etc.), and stain free (no deodorant or makeup, etc.).

  • Clearance items are FINAL SALE and not eligible for returns.

  • You will need to include a return form with your order. It can be printed here.

  • Damages must be reported prior to wearing the item and must be reported within 3 days of receiving it. If your merchandise was defective and is the fault of the manufacturer, we will gladly issue a full refund or exchange the item.

  • If an item that does not meet our exchange criteria is shipped back to us, the item will not be accepted and shipped back to the customer. You will not receive a refund or an exchanged item.

  • Once your package has been delivered to us, please allow 3-5 business days for us to process the return or exchange.

  • If returning the item, you will receive a confirmation email once the refund has been issued. If you wish to exchange the item for a different size, please include that information on the form. We cannot guarantee the item will be in stock. You may have to choose a different item, or a refund. We will contact you with a new tracking number if the item is available, or let you know if it is out of stock.

Shipping Instructions

 

  • Customer is responsible for shipping costs back to us. WE STRONGLY RECOMMEND USING A SHIPPING METHOD WITH A TRACKING NUMBER. We are not responsible for items lost in transit. Please understand we are a small business and in an effort to keep our prices low we cannot issue shipping credits on returns at this time. However, if you receive defective or incorrect merchandise please contact us to receive a free return label.

  • Your return must be accompanied by a filled-out Return Form. Please be sure to include correct email address and phone number along with your name and order number.

  • Ship returns and exchanges to:

Ivy Spirit Boutique

6140 Highway 6 South, Suite 225

Missouri City, Texas 77459

For any additional questions contact us at info@ivyspiritboutique.com

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6140 Highway 6 South, Suite 225  Missouri City, TX 77459   800-489-4213   info@ivyspiritboutique.com

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